As a result of WRHA taking on the management of the 96 homes on behalf of Kilmersdon Rural Housing Association (see news story 'Wiltshire Rural Welcomes Kilmersdon Tenants') we have made some changes to our staffing structure to ensure we have the capacity to manage these extra homes and maintain our standard of service. These changes are temporary at the moment until the formal transfer of the Kilmersdon properties is completed:
New Housing Assistant - Our Customer Services Advisor, Tracy Crook has moved into this new role to help support our two Housing Managers, Belinda Eastland and Sue Bone, in the work they do. Tracy will be helping with allocations, neighbourhood inspections, tenancy visits, rent collection and tenant involvement. After 10 years of service Tracy is well known and well-liked by our customers and is ideally placed to take on these new responsibilities.
Customer Services Advisor - Gillian Hart has joined the Association to take over this role. Gill has previous housing experience and will be dealing with many of our customer's enquiries. She will also support the housing staff to enable them to spend more time working with our tenants.
Property Surveyor - As a result of the management contract with Kilmersdon Rural Housing Association we have been joined by a Property Surveyor, Ian Ralph. Ian worked for the previous managing agents and transferred to WRHA on the 1st July 2015. Ian has a wealth of experience in building surveying and maintenance and will work closely with our Maintenance Manager, Matt Young, to ensure all our properties are well maintained.
Caretaker - As a result of the management contract with Kilmersdon Rural Housing Association we have also been joined by Cherry Gilham. Cherry worked for the previous managing agents and transferred to WRHA on the 1st July 2015. Cherry's role is to provide caretaking services to the older person's scheme at Coles Gardens in Kilmersdon.