Welcome to your new Residents' Handbook
Your landlord is White Horse Housing Association Ltd.
Your home is owned by the Association, and is not currently subject to the Right to Buy.
What is a Housing Association?
Housing Association's, also known as Registered Providers, are non-profit making bodies which receive money from central government to provide accommodation to those in need. This is done by either modernising sold sub-standard properties or building new. As the Association is funded by central government (via an agency called the Homes and Communities Agency), it is accountable to them for the money it spends, the building standards it achieves and the rent charged. The Association is run by an unpaid voluntary Board who decides the policies of the Association, and staff who put those policies into practice.
Click on the links below to find out important information about your home and the services that WHHA provide. If you would like your new Residents' Handbook sent to you in hard copy format, please let us know.
WHHA - Explaining service charges
WHHA - Budgetary leaflet
WHHA - How we deal with rent arrears & eviction
WHHA - Unpaid rent - how to avoid court action
WHHA - Court procedures
WHHA - A Guide to Benefits
Repairs, Improvements & Home Safety
WHHA - How you may make Improvements to your Home
WHHA - Home Loss and Disturbance Payment
If you are experiencing a problem with mice or rats. Click: Wiltshire Council Pest Control Information
Moving & Exchanging Homes
Service Standards & Policies
WHHA - Equal Opportunities for all