White Horse Housing Association Ltd
New Emergency repairs out of hours call:07964 034354

Housing Management

Welcome to your new Residents' Handbook

Your landlord is White Horse Housing Association Ltd.

Your home is owned by the Association, and is not currently subject to the Right to Buy.

What is a Housing Association?

Housing Association's, also known as Registered Providers, are non-profit making bodies which receive money from central government to provide accommodation to those in need.  This is done by either modernising sold sub-standard properties or building new.  As the Association is funded by central government (via an agency called the Homes and Communities Agency), it is accountable to them for the money it spends, the building standards it achieves and the rent charged.  The Association is run by an unpaid voluntary Board who decides the policies of the Association, and staff who put those policies into practice.

Click on the links below to find out important information about your home and the services that WHHA provide.  If you would like your new Residents' Handbook sent to you in hard copy format, please let us know. 

WHHA - Welcome to your home

WHHA - 'My Home Portal'

Quick Guide to Using the White Horse Housing 'My Home Portal'

WHHA - Tenancy matters

WHHA - How to make a complaint

WHHA - Assured Tenancies - Grounds for possession

WHHA - Questionnaire satisfaction levels

Lodgers Leaflet

WHHA - Being a good neighbour

WHHA - Helping you deal with problems with your neighbours


WHHA - Explaining service charges

WHHA - Rent payment options

WHHA - Budgetary leaflet

WHHA - How we deal with rent arrears & eviction

WHHA - Unpaid rent - how to avoid court action

WHHA - Court procedures


WHHA - A Guide to Benefits

WHHA - Universal Credit - Top tips for Tenants

Universal Credit - Detailed information for Claimants

Repairs, Improvements & Home Safety

WHHA - How you may make Improvements to your Home

WHHA - Home Loss and Disturbance Payment

WHHA - Septic tank treatment plant - Best practice

WHHA - Pest Control 2021

If you are experiencing a problem with mice or rats. Click: Wiltshire Council Pest Control Information

Moving & Exchanging Homes

WHHA - A guide to applying for an Exchange

WHHA - Your guide to terminating your Tenancy Agreement

WHHA - A guide to applying for a WHHA property through the Choice Based lettings schemes

Service Standards & Policies

WHHA - Allocations Policy

WHHA - Service Standards

WHHA - Equal Opportunities for all



building and managing homes in villages throughout Wiltshire, Swindon and surrounding areas
Copyright © 2022 White Horse Housing Association Ltd  |  All Rights Reserved
White Horse Housing Association Ltd
Lowbourne House
Lowbourne Road
SN12 7DZ

Telephone: 01380 850916
Email: info@whitehorsehousing.co.uk