Social housing management

Here is all the information we hold on social housing management. If there is something you feel is missing or unanswered, use the information request form on the main STAIRs page.

Environmental sustainability policy statement and strategy

(Word doc)

Tenancy information

Tenancy Matters' booklet, outlines different types of tenancy and also the responsibilties the organisation has. Also outlines Tenant's rights. (PDF)

Grounds for possession

Assured Tenancies, Grounds for Possession' Booklet, outlines the circumstances in which a home would be possessed by the agency. (PDF)

Lodgers policy (PDF)

Tenant responsibilties and agreement

Being a good neighbour booklet, outlines the tenancy agreement and expected behaviour of tenants. Also details how information is shared in result of issues being reported. (PDF)

Pest management procedure

Information on our pest procedure.(PDF)

Damp and mould procedure 2026

Information on our damp and mould procedure. (PDF)

Allocation process

Guide which outlines the assosications allocations policy and letting criteria. (PDF)

Service standards

PDF which outlines our service standards. (PDF)

Arrears and eviction process

Web page which explains arrears, tenant responibilites, and signposting to citizens advice. (Web page)

Allocations policy

Information on lettings criteria, link to application form, and some information on what the assosication takes into account when assessing housing need. (Web page)

Applying for an exchange

Outlines the requirements and procedure involved in applying for a housing exchange. Also provides information on the completion of an exchange and further steps that need to be taken. (Web page)

Property transfers

Information on transferring, also signposting to Belinda Eastland for more information. (Web page)

Terminating a tenancy agreement

Information on process of terminating tenancy agreement and checklist on steps that need to be taken. Additional information on what happens when a tenant dies. (Web page)

Parish councils and landowners

Page which provides WHHA contact details for landowner or parish councillors who wishes to discuss a possible development. Also outlines the development process. (Web page)

Parish councils guide to rural affordable housing (PDF)

Whistleblowing Policy (PDF)

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