New emergency repairs out of hours call:07964 034354
Housing services and resident liaison
Here is all the information we hold on housing servuces and tenant liaison. If there is something you feel is missing or unanswered, use the information request form on the main STAIRs page.
Complaints leaflet (PDF)
Greener Neighbourhoods project (Web page)
Welcome to your home' booklet, which outlines what an assured tenant is, and briefly under what grounds the asssociation would gain possesion of the home. (PDF)
Booklet which details how to pay rent and using all pay. (PDF)
Booklet which details universal credit tips and information. (PDF)
Link to Gov.uk information page about universal credit. (Link to Gov)
Tenant repair responsibilities
Booklet which outlines what repairs fall under the responsibility of the tenant and what falls under the association. (PDF)
Information on using septic tank toilets. (PDF)
Pest control information, and contact information of local authorities. (PDF)
Information on and guidance on tackling condensation, tips on preventing damp. (PDF)
Booklet which explains what fencing responsibilties fall with the tenant, and which with us. (PDF)
Information on solar panels. (PDF)
Tips and advice on safety during winter months. (PDF)
Guide which provides information on applying for a home exchange. Also details the process further. (PDF)
PDF which provides information on how to terminate a tenancy agreement. (PDF)
A guide which explains the procedure involved in applying for a WHHA property through the choice based lettings service. (PDF)
Web page which details different options for tenants to pay rent. (Web page)
Information on how to budget and links to benefits calculators and further information sites or agencies. (Web page)
Information and advice about loan sharks, signposting to helpline for reporting. (Web page)
Advice on how to deal with neighbout issues, situations to escalte to the police, etc. (Web page)
Information about what consitutes as domestic abuse and sign posting to 999, and local helplines and agenecies. (Web Page)
Brief overview of repairs and mainteance, link to tenant repairs responsibility leaflet, and phone numbers for WHHA, and OOO emergency repair line. Also Code of conduct for contractors and who to call if unsure about the legitmacy of a contractor (Web page)
Information on how to report a repair, and also response timeframe. Also details the priority allocation to repairs, and outlines the tentants right to repair. (Web page)
Emergency contact numbers. (Web pPage)
Making improvments on your home
Information on how tentants can make improvments on their home, highlighting need for permission before any works are carried out. Also outlines compensation at end of tenancy. (Web page)
Information on areas the association has acted on to improve enegry efficiency, and the areas in which tenants can act to reduce bills. Also information on energy efficency in applicances, and tips on saving energy. (Web page)
Information on condensation, what causes it, How to prevent and the effects. Advice on heating and ventilation. (Web page)
Need Help?
For more information or assistance with STAIRs contact Operations Director, Belinda Eastland, at info@whitehorsehousing.co.uk