STAIRs: Governance and decision making

Here is all the information we hold on governance and decision making. If there is something you feel is missing or unanswered, use the informatoin request form on the main STAIRs page.

Association Hierarchy

Staff page, detailing board and staff members. (Web page)

Senior staff names and roles

Staff page, detailing job titles and POCs. (Web page)

Shareholding membership policy 2016 (PDF)

Ombudsman complaints handling dode (Word doc)

Complaints policy (PDF)

Tenant Scrunity Panel (Web page)

News - Current events, tenant meeting notes

Archive with links to current information, information discussed at tenant meetings, general updates. (Web page)

Complaints

Page which provides information on complaints, with what a complaint is, where a complaint can and cannot be made, who can make a complaint, group complaints, petitions. Also links to documents regarding complaints which are also on the publications page. (Web page)

Complaints Process

Outlined complaints process, with point of contacts for each stage and points of escalation if unhappy with the associations response. (Web page)

Contact

List of emails for staff members,and enquiry box. (Web page)

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