New emergency repairs out of hours call:07964 034354
Performance reviews
Here is all the information we hold on performance reviews. If there is something you feel is missing or unanswered, use the information request form on the main STAIRs page.
White Horse Tenant Satisfaction Final Report 2025/26 (PDF)
Annual Complaints report 2025-26 (Word doc)
Housing Ombudsman Complaint Handling code - Self assessement Form 25/26 (PDF)
Housing Ombudsman Complaint Handling code - Self assessement Form 24/25 (PDF)
Housing Ombudsman Complaint Handling code - Self assessement Form 23/24 (PDF)
Annual Complaints Report 24/25 (PDF)
Annual Complaints Report 23/24 (PDF)
Need Help?
For more information or assistance with STAIRs contact Operations Director, Belinda Eastland, at info@whitehorsehousing.co.uk